We maintain this page to help readers understand the responsible gambling resources available both through Fish and Spins and through independent UK organisations. Gambling should remain entertainment, never an obligation or a solution to financial pressure.
Operator-Provided Tools
Self-exclusion can be requested by contacting the Fish and Spins support service via live chat. Once an exclusion is active, access to the account is blocked for the agreed period.
Deposit limits are available for players using fiat payment methods. Fish and Spins states that deposit limits cannot be applied to cryptocurrency deposits due to the nature of that payment system; players who wish to set spending caps must use an alternative payment method such as VISA, MasterCard or other fiat options.
The operator requires all documents submitted for verification to be in the Latin or Cyrillic alphabet. Players who cannot provide documents in these scripts will be asked to complete a video verification process.
UK National Resources
Several independent organisations provide free, confidential support for anyone concerned about their own gambling or that of someone close to them.
GamCare (https://www.gamcare.org.uk) operates the National Gambling Helpline on 0808 8020 133, available 24 hours a day, seven days a week at no cost.
BeGambleAware (https://www.begambleaware.org) offers information, advice and a treatment finder for those seeking face-to-face or online counselling.
GamStop (https://www.gamstop.co.uk) is a free national self-exclusion scheme that blocks access to all UK-licensed gambling sites for a minimum of six months. Registration takes a few minutes and covers every operator holding a UK Gambling Commission licence.
Gordon Moody (https://www.gordonmoody.org.uk) provides residential treatment programmes and online support for people with serious gambling problems.
Software Blocking Tools
Device-level blocking software offers an additional layer of control. Gamban (https://gamban.com) is a paid subscription service that blocks gambling sites and apps across all devices on a network. BetBlocker (https://betblocker.org) is a free, open-source alternative compatible with desktop and mobile platforms.
Households with children or shared devices may benefit from general parental-control software such as Net Nanny or Qustodio, which restrict access to categories of content including gambling sites.
Age Verification and Access
Fish and Spins accepts only players who are at least 18 years of age or the legal age for gambling in their country of residence, whichever is higher. Access to the site and all gambling services is restricted to persons aged 18 and over (18+).
The operator reserves the right to verify a player's identity before processing payouts and may request documents such as ID, proof of address and payment method details. Documents must be uploaded via the My Account section under Documents.
Recognising Problem Gambling
Warning signs include spending more time or money than intended, chasing losses, borrowing money to gamble, neglecting responsibilities or relationships, and feeling anxious or irritable when not gambling. If any of these apply, reaching out to one of the organisations listed above is a sensible first step.
Gambling becomes a problem when it stops being a choice and starts to feel compulsory. Free, confidential help is available through the National Gambling Helpline and the organisations named on this page.
This page is provided for information and marketing purposes. We do not operate a casino, bookmaker or any form of gambling service. Access to this content is restricted to individuals aged 18 and over (18+). For confidential support with gambling, contact GamCare on 0808 8020 133 or visit GamStop to self-exclude across all UK-licensed sites.