This page sets out the Fish and Spins terms and conditions that govern the use of the casino platform. These terms apply to all players who register an account, make deposits or claim bonuses. We present the key rules below, drawn from the operator's published terms as of 2026.
Account Registration and Eligibility
Fish and Spins accepts players who are at least 18 years of age or the legal age for gambling in their country of residence, whichever is higher. The casino only accepts players from countries or regions where online gambling is explicitly permitted by law, though no list of accepted jurisdictions is published.
Each player is permitted to maintain one personal account only. Creating multiple accounts leads to the suspension or termination of all accounts involved. Documents submitted for verification must be provided in the Latin or Cyrillic alphabet; if a player cannot meet this requirement, the operator reserves the right to request video verification where the player presents their documents on camera.
Deposits, Withdrawals and Payment Rules
Fish and Spins accepts 9 currencies for both deposits and withdrawals, including GBP, EUR, USD, TRX and BTC. The default operating currency is GBP. Players can fund their accounts using VISA and MasterCard credit and debit cards, alternative payment options, and cryptocurrency.
The minimum deposit amount for fiat currencies is £20, €20 or $20. For cryptocurrencies, minimum deposits are 0.0001 BTC, 1 TRX, 0.001 XRP, 2 USDT, 1 DOGE and 0.01 LTC. The operator does not accept third-party payments; funds must be deposited using a method registered in the player's own name. Violating this condition results in the confiscation of winnings and the refund of the original deposit to the payment account owner.
Any deposit must be wagered 3 times before the withdrawal of funds connected to that deposit becomes available. If multiple deposits are made with no gaming activity, the player must wager the total amount of those deposits prior to withdrawal. Failure to do so gives the operator the right to charge a fee for processing the deposit and withdrawal.
The minimal withdrawal amount is £20, €20 or $20 for fiat currencies. For cryptocurrencies, minimum withdrawal amounts are 0.0002 BTC, 1.0 TRX, 0.001 XRP, 5 USDT, 1.0 DOGE and 0.01 LTC. Withdrawals are capped at £4,000 per day, £8,000 per week and £30,000 per month. Bank Transfer payouts are processed within 5–7 banking days, and players cannot request a Bank Transfer for USD payouts. Withdrawals via bank transfers can, in exceptional cases, be subject to additional charges by intermediary banks, limited to the equivalent of €16.
Profit Limits and Refund Policy
The maximum cumulative profit on all casino games—excluding progressive jackpots—in a 24-hour period is capped at £50,000 for VIP users and £25,000 for non-VIP users and users on a VIP trial period. If profits exceed the daily limit within the 00:00–23:59 UTC period, any additional bets made within the same period shall be void, associated sums returned, and any excess profits may be voided entirely.
Refund requests must be made within 24 hours of the transaction, or within 30 days if another individual accessed the user's account. Credit card refunds are processed up to the total amount deposited, with excess amounts paid via alternative methods. Bonuses and winnings are deducted from the balance before processing refunds.
Bonus Terms and Wagering Requirements
Fish and Spins offers a first deposit bonus of 150% up to £750 plus 100 Free Spins. Unless otherwise stated, bonuses and winnings from free spins must be wagered 40 times. Free Spins are valid for 3 days, the result of free spins is valid for 7 days, and cash bonuses are valid for 10 days unless otherwise specified.
Slots contribute 100% towards wagering, Roulette contributes 25%, Card Games contribute 10%, and Other Games contribute 0%. The maximum bet allowed during bonus wagering is £5, €5, $5 or USDT 5, which includes bonus rounds and doubled bets. Only one bonus can be active at a time; bonuses cannot be stacked. Real funds are used first, followed by bonus funds.
The maximum cashout from the Welcome offer is £5,000, €5,000, $5,000 or USDT 5,000. For crypto users, the maximum cashout is limited to twice the amount of the initial deposit. The maximum win resulting from Welcome offer free spins is £300, €300, $300 or USDT 300. Unless stated otherwise, any bonus winnings from any deposit bonus are capped at a maximum of £5,000.
Bonuses are not available to players residing in 8 specific countries, including Bulgaria, Macedonia, Republic of Moldova, the Philippines and Sierra Leone. Citizens of these countries residing in unrestricted regions may still be eligible, subject to proof of residence.
Bonus Abuse and Forbidden Practices
The operator considers several tactics as bonus abuse, including switching frequently between games with different wagering contributions, using low-risk strategies like Martingale or D'Alembert, reducing bet size by over 80% after a large win, betting both outcomes in dual-result games, and using double-up features to spike winnings followed by minimal betting.
Delaying bonus features—such as saving free spins—without active wagering is not allowed and will void winnings. Using bonus funds solely to unlock bonus features and then switching to real funds to complete them is strictly forbidden. The operator has zero tolerance for advantage play and explicitly forbids low-risk roulette play where bets cover 25 or more of the 37 numbers on the table.
VIP Programme and Points
Players earn 1 redeemable point and 1 status point for every £20 wagered with real funds. Slots contribute 100%, Roulette contributes 25%, and Blackjack/Baccarat contribute 10% towards earning points. The VIP programme has seven tiers: Bronze (300 points for £5), Silver (1,000 points for £20), Gold (4,000 points for £100), Emerald (10,000 points for £300), Sapphire (30,000 points for £1,000), Ruby (50,000 points for £2,000) and Diamond (100,000 points for £5,000). All redeemed bonuses from VIP points are subject to a 40× wagering requirement.
Identity Verification and Documentation
Fish and Spins reserves the right to check a player's identity prior to processing payouts and to hold any refund or withdrawals for the time needed to complete this check. Casino management may require documents such as ID, payment system details and utility bills. Players can upload their ID and other required files by navigating to My Account → Documents.
Dormant Accounts
An account is considered inactive if there is no login activity for 12 consecutive months. A monthly maintenance fee of £10 or €10 (or equivalent) is charged to any dormant account with a positive balance until the balance is exhausted or the account is reactivated.
General Provisions
English is the default language and takes precedence in the event of mistranslations. Any advice or guidance provided by the operator's customer support team does not override the published terms and conditions, and the written terms shall always prevail in a conflict. The operator refers to itself exclusively as "the Company" or "the Casino" without disclosing a registered corporate entity. The site footer displays copyright dates for the year 2026.
Contact and Support
Support is available via email at [email protected] and through Live Chat, which is open 24 hours a day, 7 days a week. For all matters concerning your account, contact the operator's support service directly—we are an independent informational portal and have no access to player accounts or transaction data.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.